FAQ

FAQ

What does my phone include?

Your phone ships in a sturdy box and includes a complimentary screen protector (pre-installed), wall charger and USB cable. Satisfaction guaranteed!

Will this phone work with my carrier?

Yes, every phone we sell comes factory unlocked and will work with your existing carrier and phone plan. Just pop in your sim card and you're good to go.

Is there a guarantee on my phone?

Absolutely. We rigorously test each phone before we put them in inventory, but if there's any unexpected problems, we offer a 30 day guarantee. If you're unsatisfied with your phone for any reason, simply contact us and return it within 30 days. We will issue a replacement at no cost and make sure you're 100% satisfied.

What does unlocked mean?

In the United States there are four major carriers who own and operate cellular networks including AT&T, Sprint, Verizon, and T-Mobile. Other carriers are what the industry calls Mobile Virtual Network Operators, or MVNOs, who rent cellular coverage from one of the four major carriers to provide their customers wireless service.

At Vindlr, we sell devices that are one of the following three variations of compatibility:

  1. GSM and CDMA Unlocked: Works on all four major networks
  2. GSM Unlocked: Works on AT&T and T-Mobile’s networks
  3. CDMA Unlocked: Works on Verizon and Sprint’s network
When will my order ship?

All of our orders are processed in 1-3 business days. For orders where standard shipping is the selected option, it may take longer.

What condition is the phone in?
All of the devices we sell are in fair condition and may have signs of heavy use such as deep scratches, dents, or scuffs. All devices are fully functional with no operational problems. No chips or cracks in front or back glass. Battery will be above 80% health. 
Do you ship internationally?

Yes, we do. International orders must be validated, usually with a follow up phone call, in order to prevent fraud.